What to do if you get involved in a liability claim …
1. In the event of third party claiming against you, you should
Notify your intermediaries or us immediately of any potential claim;
Retain the defective part(s), which cause the loss of / damage to third party property or bodily injury of third party;
Keep the relevant CCTV footage pertaining to the occurrence of the incident;
Not to promise the third party to make good the affected / damaged property in their premises or make payment to the third party or admit liability after the occurrence of this incident without prior written consent from us;
Carry out necessary remedial measure(s) to avoid further damage to the third party property and prevent recurrence of similar incident after the occurrence of the loss / damage / injury.
2. Please submit the following documents to us:
Duly completed original Claim Report Form;
Incident report prepared by the relevant authorized parties (e.g., Building Management) as a proof of the occurrence of the incident;
Witness’s statements, if any;
Copy of the police report, if applicable;
The third party's name, Hong Kong Identity Card No., telephone number and address, if available;
Colour photographs pertaining to the scene of the incident, the injury of the third party and / or damage to the third party property;
CCTV footage pertaining to the occurrence of the incident;
All correspondences from the third party and / or the representative(s) of the third party shall be forwarded to us unanswered immediately;
Other relevant supporting documents regarding the incident, if any.
3. For enquiries, please contact your insurance intermediaries or our Claims Department directly at (852) 2831 9980 or email@example.com.
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