What to do if you get involved in a liability claim …

1. In the event of third party claiming against you, you should

• Notify your intermediaries or us immediately of any potential claim;
• Retain the defective part(s), which cause the loss of / damage to third party property or bodily injury of third party;
• Keep the relevant CCTV footage pertaining to the occurrence of the incident;
• Not to promise the third party to make good the affected / damaged property in their premises or make payment to the third party or admit liability after the occurrence of this incident without prior written consent from us;
• Carry out necessary remedial measure(s) to avoid further damage to the third party property and prevent recurrence of similar incident after the occurrence of the loss / damage / injury.

2. Please submit the following documents to us:

• Duly completed original Claim Report Form;
• Incident report prepared by the relevant authorized parties (e.g., Building Management) as a proof of the occurrence of the incident;
• Witness’s statements, if any;
• Copy of the police report, if applicable;
• The third party's name, Hong Kong Identity Card No., telephone number and address, if available;
• Colour photographs pertaining to the scene of the incident, the injury of the third party and / or damage to the third party property;
• CCTV footage pertaining to the occurrence of the incident;
• All correspondences from the third party and / or the representative(s) of the third party shall be forwarded to us unanswered immediately;
• Other relevant supporting documents regarding the incident, if any.

3. For enquiries, please contact your insurance intermediaries or our Claims Department directly at (852) 2831 9980 or claims@sompo.com.hk.
(Note: Maximum limit for file uploading is 10MB. Please send by separate e-mail(s) for file(s) exceeding this limit.)

Click HERE to download the Claim Report Form.