A)  Group Management Philosophy

We will at all times carefully consider the interests of our customers when making decisions that shape our business. We will strive to contribute to the security, health, and wellbeing of our customers and society as a whole by providing insurance and related services of the highest quality possible.

B)  Group Action Guidelines

To provide the highest possible quality of service to our customers we will :

1. treat each and every customer with sincerity, and act in the knowledge that our every action as an individual shapes our entire reputation as a company;
2. act with initiative, set ourselves the highest goals, and always learn from our actions; 
3. strive to be both prompt and clear in our dealings and activities; and
4. act with the utmost integrity.