What to do if you have a forwarder's liability claim …
1. In the event of losses / damage / bodily injury, you should
Immediately notify us of the loss / damage;
Report the incident to the relevant authorities, where appropriate;
Not to negotiate, admit or settle any liability to a third party, and not to waive any rights against other parties;
Make detailed records of the conditions of the damaged cargo;
File a claim in writing to other liable parties.
2. Please submit the following documents to us:
Duly completed original Claim Report Form;
Incident report including the circumstances of the incident;
Copy of contract of carriage involved (e.g. Master Bills of lading and House Bills of lading with its terms and conditions);
Copy of the cargo delivery receipt and other relevant documents.
3. For enquiries, please contact your insurance intermediaries or our Claims Department directly at (852) 2831 9980 or email@example.com.
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