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Forwarder Liability Claims Procedures

What to do if you have a forwarder's liability claim …

1. In the event of losses / damage / bodily injury, you should

  • Immediately notify us of the loss / damage;
  • Report the incident to the relevant authorities, where appropriate;
  • Not to negotiate, admit or settle any liability to a third party, and not to waive any rights against other parties;
  • Make detailed records of the conditions of the damaged cargo;
  • File a claim in writing to other liable parties.

2. Please submit the following documents to us:

  • Duly completed original Claim Report Form;
  • Incident report including the circumstances of the incident;
  • Colour photographs;
  • Copy of contract of carriage involved (e.g. Master Bills of lading and House Bills of lading with its terms and conditions);
  • Copy of the cargo delivery receipt and other relevant documents.

3. For enquiries, please contact your insurance intermediaries or our Claims Department directly at (852) 2831 9980 or
(Note: Maximum limit for file uploading is 10MB. Please send by separate e-mail(s) for file(s) exceeding this limit.)

Click HERE to download the Claim Report Form.

Frequently Asked Questions

Frequently Asked Questions

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