Marine Cargo Claims Procedures

What to do if you have a marine cargo claim …

1. In the event of loss of or damage to your marine cargo, you should

-           Immediately notify the loss / damage to the Survey Agent or Settling Agent named in the Policy Schedule or us;

-         File a claim in writing to the carriers, forwarders, bailees or other concerned parties for any missing or damaged packages within the time limit mentioned in the shipping document, in general, 3 days for sea cargo and 14 days for air cargo;

-           Take reasonable measures to avert or minimize further loss to the remaining cargo;

-           Take proper care of the damaged cargo and keep any salvage.

2. Please submit the following documents to us:

-           Duly completed original Claim Report Form;

-           Original policy or certificate of insurance;

-           Shipping invoices and packing list;

-           Original bills of lading and / or other contract of carriage;

-           Survey report or other documentary evidence to show the extent of the loss or damage (e.g. Exception list and Damage report);

-           Copy of correspondence exchange with the carriers and other parties regarding their liability for the loss or damage;

-           Colour photographs;

-           Loading account and weight notes at the final destination, in the case of missing cargo.

3.  For enquiries, please contact your insurance intermediaries or our Claims Department directly at (852) 2831 9980 or  This email address is being protected from spambots. You need JavaScript enabled to view it. .
(Note: Maximum limit for file uploading is 10MB. Please send by separate e-mail(s) for file(s) exceeding this limit.)


Click HERE to download the Claim Report Form and Notice of Claim against third parties.